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All things Pre-Paid

Learn more about Pre-Paid


Got a question about
your device, plan or usage?
Find the answer you're
 looking for in our FAQs


Activate and Recharge Support

Get helpful information
on how to activate
your Pre-Paid SIM and
the different ways you can
recharge your service.


International Roaming

If you're travelling outside
of Australia, you might need to
purchase international
roaming data.


Why Pre-Paid Complete?

Check out all of
the great benefits you can
enjoy with every recharge
on Telstra Pre-Paid Complete.


Why choose us?

Telstra delivers reliable mobile network all over Australia

Australia's best
mobile network

The Telstra mobile network
reaches further and runs faster
than any other.

Faster based on national average
mobile speeds.

Manage everything
in one place

Download the My Telstra app
to save your payment details,
keep track of your data usage
and recharge on the go.

Flexible recharge

Get great value from your
calls, texts and data by only
paying for what you need.
No fluff, just the good stuff.

Be rewarded
with Telstra Plus?

Join Telstra Plus and get rewarded
just for recharging. Earn points to
put towards must-have devices,
SIM Kits, accessories and more.
Eligibility criteria apply.

The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage here.

Telstra Pre-Paid Complete: Unlimited inclusions exclude calls/texts to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers) and diverted calls.

Data Bank: Your unused Data Bank data will expire if you switch to an incompatible plan. Recharge required to access Data Bank.

$40 SIM offer: Online only offer available to customers who purchase by 2 June 2020. The discount is applied at checkout. Limit two per customer.

Bonus data: Available when you activate or change to Telstra Pre-Paid Complete from 31 March 2020. First recharge by 30 June 2020, remaining two recharges by 31 August 2020.

Sports apps: All Telstra post-paid and pre-paid mobile customers with an active recharge are eligible. Data-free on the Telstra mobile network. For use in Australia. For more info: telstra.com/livesport.

Apple Music: Data-free on the Telstra Mobile Network. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges. Telstra FairPlay Policy applies. For use in Australia. Apple and Apple Music are trademarks of Apple Inc.

Telstra pre-paid mobile devices: Only work with a Telstra SIM card. Unlocking fee applies for use with a non-Telstra SIM card. See more unlocking information here. Limit 1 per customer and no trade sales.

Blue Tick: Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

Questions about mobiles?


More information about mobiles can be found in our Frequently Asked Questions.

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