Internet and broadband connections

Working from home? Get a better home Wi-Fi experience.

Telstra Smart Wi-Fi modem. The range and speed you need to make working from home work. Included in our internet plans.

See internet plans now

For new customers who stay connected for 24 months .

Delays to some order deliveries

Due to an issue with our delivery partner Toll and ongoing COVID-19 impacts, we’re experiencing delivery delays on some orders and some delays when transferring home phone services to or from another service provider. We apologise for the inconvenience.

Please be patient while our system processes your address.

Why choose Telstra broadband?

 

Telstra
Smart Modem

Experience better Wi-Fi with advanced speed, range and reliability.
Learn more

 

Changing plans
is easy

With no lock in contracts you can change your plan up to once a month. Just pick a plan and we’ll switch you over.

 

Personalise your plan with
add-ons

Build the perfect internet plan for your household with entertainment add ons like Telstra TV, Xbox All Access and Foxtel Now.

 

Australia’s #1 nbn for streaming Netflix

Telstra nbn was ranked #1 in Australia on the Netflix ISP Speed Index from January 2019 to February 2020.

 

I want:

 

Try all of Foxtel Now
on us for 1 month

For new and returning Foxtel Now customers. Exclusive to Telstra consumer post-paid customers. Offer ends 30 June 2020.

Must sign up via Telstra. Requires internet & compatible device. Roll onto Essentials pack ($25/mth).

Get the Foxtel Now offer

Tips and tools to make working from home easier

Find out how to extend your Wi-Fi coverage so you can work from home, even when everyone's home.

Boost your home Wi-Fi

  

Learn about nbn, cable and ADSL broadband connections

The nbn network

The nbn is Australia's new high-capacity broadband network. It uses a range of technologies to bring fast internet and high quality streaming to your home.

The nbn network will eventually replace ADSL and cable broadband connections almost everywhere in Australia. Learn about the different nbn connection types.

 

Cable internet

Cable internet uses coaxial cable to deliver internet and pay TV services to your home. Cable broadband connections are faster than ADSL, providing high-speed internet access.

Our cable network will ultimately be replaced by the nbn network in most areas. When the time comes, switching is easy with our nbn-ready cable internet plans.

 

ADSL internet

ADSL broadband connections use a copper phone line to deliver internet to your home, while keeping some of the line free for your home phone.

The nbn network will replace ADSL broadband connections in most areas. And switching when it arrives in your area is simple with our nbn-ready ADSL internet plans. 

 

Frequently Asked Questions


Broadband is a type of high-speed internet access that connects homes or businesses. While Wi-Fi is a technology that lets you wirelessly connect your devices to a modem. They’re different, but they do work together.

Think about it in the context of your home. You get broadband internet access through wiring – either ADSL, cable or the nbn network – which connects to your modem. You can then wirelessly connect your phone, tablet or laptop to your modem using Wi-Fi.

Put simply, your modem connects to the internet using broadband, and you connect your devices to your modem using Wi-Fi. 

 


Whether you can get broadband without a landline depends on what type of broadband connection you have.

You don’t need an active landline to get a broadband connection on the nbn network. In fact, the nbn network will eventually replace most of Australia’s existing telephone system. Similarly, cable broadband connections don’t require you to have a working landline.

But to get broadband via ADSL technology you do need a landline, because ADSL delivers internet to your home through your copper phone line.

All our internet plans include one home phone line as standard. So you can enjoy a landline at no extra cost, no matter what your broadband connection type. 


Your broadband connection speed is how quickly data is transferred between your device and the internet.

Broadband speed is divided into two types:

  1. Download speed is how fast data moves from the internet to your device. Downloading activities include viewing websites, streaming TV shows and receiving emails.
  2. Upload speed is how fast you can upload data from your device to the internet. Sending an email or posting photos on social media are uploading activities.

Data itself is measured in megabits (Mb), and broadband speed is measured in megabits per second (Mbps). So the higher your Mbps, the faster your broadband speed.

Want to test your broadband speed? Try our internet speed test.


Your broadband connection type, i.e. whether you have ADSL, cable or the nbn network, has the biggest impact on your home broadband speed.

Your in-home set up also plays a role, including the wiring inside your home and the location of your modem. Placing your modem in a central location away from other electrical equipment can improve your broadband connection speed when using Wi-Fi.

Broadband speed is also affected by how many people are using the internet at the same time, both inside your home and in your local area. More people using the internet takes up more bandwidth, which is why you may experience slower broadband speeds between the busiest hours of 7pm and 11pm. 

Questions about broadband or nbn? We can help

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Support

More information about broadband and nbn can be found in our Frequently Asked Questions.

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