How we’re supporting you during COVID-19

See the latest COVID-19 updates from Telstra

Bill assistance

If your bill comes in and it's going to be hard to pay, we can help. We offer flexible options.

Late payment fees during COVID-19

We aren’t charging late payment fees for bills that become overdue between 19 March and 30 June 2020.

Health Care Card or Pensioner Concession card offer

We?will be?offering a $30/month Value Mobile Offer to customers with a valid eligible Health Care Card or Pensioner Concession card.

Discount for JobSeekers

We will be offering a discount for our eligible consumer and small business customers currently receiving the JobSeeker payment.

Australian Government support during COVID-19

The Australian Government has announced a range of support packages during COVID-19.

JobKeeper Payment

Open to eligible employers to support businesses.

JobSeeker Payment

Support for eligible Australians looking for work.?

Support and services for financial decisions

MoneySmart, run by the Australian Government and ASIC, provides information and tools to help you with your financial decisions during COVID-19.?

Experiencing financial difficulties

Need to talk to us?

If you’re experiencing difficulties paying your bill, you can call us to discuss your situation on 13 22 00 and say "financial hardship" (Monday to Friday, 8am – 5pm AEST).


As part of our Financial Hardship Policy (PDF) we have a range of flexible options we can discuss with you.

Financial Counsellor assistance

If you’re experiencing more serious financial difficulties, you may also wish to seek free and independent advice from a community Financial Counsellor.


You can talk to a Financial Counsellor by calling the National Debt Helpline on 1800 007 007 between 9.30am – 4.30pm Monday to Friday. You’ll be transferred to the service for your state.


You can also visit information to find your nearest a Financial Counsellor.

Our access for everyone program and community partners

We understand that access to communications is vital. That's why our?Access for Everyone programs?provide services for people doing it tough.


We also work in partnership with over 2000 community agencies across Australia, including The Salvation Army, St Vincent de Paul Society and Anglicare Australia. These partners may be able to help you with your bill or may be able to provide you with a calling card or Pre-Paid credit if you have no other way to communicate with others.

Financial hardship FAQs

Need more help?


Have a question about financial hardship? Ask our Customer Forum.

Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

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